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M9480582.TXT
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1994-08-20
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Document 0582
DOCN M9480582
TI AIDS hot lines and information agencies. The consistency of their
information.
DT 9410
AU Baxter JD; Gluckman SJ; Department of Medicine, Cooper
Hospital/University Medical; Center, UMDNJ-Robert Wood Johnson Medical
School, Camden.
SO Arch Fam Med. 1994 May;3(5):429-36. Unique Identifier : AIDSLINE
MED/94305685
AB OBJECTIVES: To determine the consistency of responses given by acquired
immunodeficiency syndrome (AIDS) hot lines and AIDS information agencies
to a standard set of questions related to human immunodeficiency virus
(HIV) infection and to investigate the training of workers in these
telephone information agencies. DESIGN: A two-part questionnaire that
addressed issues of HIV transmission and testing (part 1) and sexual
behavior, diet, alcohol use, and partner notification (part 2). SETTING:
Thirty-three AIDS telephone information agencies. PARTICIPANTS:
Information specialists at these agencies were contacted on multiple
occasions over a 1-year period. INTERVENTION: Initially, 48 calls were
made to these agencies. Responses were recorded in the words of the
information specialists, categorized, and assessed for consistency. Two
additional surveys using the same questionnaire were also performed,
examining the variability of responses within an individual agency and
the variability of responses from six agencies, three with and three
without formal training of their information specialists. RESULTS: The
initial survey revealed inconsistencies and inaccuracies in responses
from AIDS telephone information agencies particularly in the areas of
HIV testing, risk factor assessment, safe-sex recommendations, and
life-style changes for infected persons. The second survey revealed
variability in responses from six information specialists within a
single agency. The third survey revealed that, overall, agencies with
and without formal training of workers were equally inconsistent in
their responses. CONCLUSIONS: There are identifiable deficiencies in the
quality and consistency of information given by some AIDS telephone
information agencies. Training procedures of information specialists at
these agencies are variable and may be inadequate.
DE *Acquired Immunodeficiency Syndrome/PREVENTION & CONTROL Adult Female
Health Education/*STANDARDS *Hotlines Human HIV Infections/PREVENTION
& CONTROL Information Services Male Referral and Consultation United
States JOURNAL ARTICLE
SOURCE: National Library of Medicine. NOTICE: This material may be
protected by Copyright Law (Title 17, U.S.Code).